Clippings from around the place today

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Frustrated with the lack of movement and community involvement with a plan to build a new garden in the central Halles area of Paris, local residents started a competition within Second Life to come up with possible designs for the real world location. According to an article in BBC News: “Some of the participants in the competition spent up to a month working part-time on their entry, says Accomplir vice-president Gilles Pourbaix.” Words courtesy of Wired.

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While Pownce seems to offer a few benefits over Twitter, it’s really not markedly different and feels more like a bloated version of Twitter (perhaps the Pownce team forgot to read 37signals’ awesome Getting Real). A little competition is likely to get the Twitter folks to lift their game and improve stability (which has been good recently) and tweak functionality. Pownce is missing two key features for a Web 2.0 app - feeds and an open API. Neither are currently available and make Pownce feel incomplete. Words courtesy of WebWorkerDaily.

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Twitter is getting smacked hard: their competitors are building the Twitter that I’ve heard people want. And in the social media space we’re fickle. We’ll change a product (as long as our clique comes along too), like we change our underwear.

Jaiku should be a bit nervous. Whether they want to admit it or not, Pownce is some serious competition. Jaiku, for those new to this game, is Twitter Pro or “Twitter with Uptime” or however you want to call it. Words courtesy of the sublime Eric Rice.

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What sparked me about this video is not how poor the service is, but rather the blatant lies that are being fed to the consumers. I’m starting to wonder if the airline industry is the only industry left that has a complete lack of respect and regard for their own consumers?

I think this video is funny because of how sad it is. I think the power in this video goes well beyond a lesson in customer service, but rather scratches at the very core of what Social Media is and how it will change how companies deal with their consumers.

This is only one video… but everyone on this dreaded Delta flight does have a voice. Either through text, audio, images… or video (this person’s media of choice). The bigger question becomes: how does a company stay relevant when more than one consumer leverages their individual ability, right and opportunity to speak their mind at the same volume and through a mass channel as the airline carrier? Stolen directly from Mitch Joel.

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Grace boils down the secret sauce into three ingredients: dialogue, interaction and engagement and she summarizes it into this formula: The new market is DIALOGUE, the new currency is INTERACTION and the exchange rate is variable, based on ENGAGEMENT. Wisdom about Second Life from Linda Zimmer.

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