February 24, 2006
Think YOU’RE good at customer service? Compare yourself to this
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I am just blown away!
A few days ago I posted about the frustration I experience when blogging, that I have to actually visit a blog post to find the (not always present or easily discoverable) trackback uri.
As a result of a different post Jack from CurioStudio, the developers of the free rss aggregator GreatNews, got in touch. So when I posted about the trackback uri issue, I let Jack know about it and he has blown me away with his level of customer service.
Here is a man (I assume with a name like ‘Jack’) who not only cares what his customers think about his product, but he purposefully scours the blogosphere for mention of his product, and then is passionate about finding solutions to his customers’ challenges. As regular readers will attest, ‘passion’ is a very big word in my dictionary.
He has found out, from extensive digging, that there is an extension in the RSS2.0.2 scope for incorporating trackback uris in rss feeds, which aggregators can then (assuming they then code for it) can collect. No trackback uri (such as on Andrea W’s typepad blog) = no code.
Of course, not being a code-cutter myself I have no idea how it would work with third-party trackback providers, such as Haloscan (seen here on DdotHill’s mighty fine blog). But no doubt with enough time and intellectual resource a challenge like this generates an answer would come.
In the meantime, I have become a customer evangelist for GreatNews (originally recommended to me by Allan Jenkins). If the goal of your business is to generate raving fans (and it should be) then Jack can consider his business successful — I’m such a fan.
Now, does anyone know any WP developers who might work on incorporating this?
Technorati: GreatNews, rss feed, WordPress
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One Response to “Think YOU’RE good at customer service? Compare yourself to this”
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February 24th, 2006 at 10:55 pm
To be honest, I’d never heard of GreatNews until I read about it here. So far I’m liking it. The beauty of Bloglines is that it’s available to me from everyone elses ‘net connection (I don’t need my PC to read the news).