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Show number 22 of Better Communication Results the podcast is now ready for your downloading delight.
In this edition I complete a two-part series on Listening. Today’s edition discusses four steps to effective listening. Last week I talked about 12 blocks to effective listening.
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Show notes:
00:01 introduction
00:46 Listening (Part II): Four steps to effective listening
06:47 Summary
08:13 Feedback and comments
14:05 How to give feedback and send in a comment
Links:
Dan Hill
Neville Franks/Surfulater
Donna Papacosta
Encouraging employees to comment on blogs/bbs
Heidi Miller’s podcast
Donna Papacosta’s Whirlpool podcast
Steve Rubel and my secret recipe
IABC EuroComm 2005 conference
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